475 High Performance Building Supply Shipping Information

We want you to be satisfied with your purchase.

We offer Expedited Ground Shipping (UPS Ground) and Priority Shipping (UPS Next Day Air) for parcels and flat rate freight options. 475 reserves the right to change your shipping to a comparable method, or upgrade it to a faster method, at no cost to you. Due to COVID-19, we cannot guarantee delivery dates.

Note: UPS does not deliver to P.O. boxes. If your delivery address is a P.O. box, please contact us so we can ship it via USPS instead.

Parcel

Parcel orders placed before 11am EST (for orders east of the Mississippi), and 11am PST (for orders west of the Mississippi) ship the same business day. All other parcel orders placed after this cutoff ship the next business day. Orders are processed and shipped out Monday – Friday. No shipping on Saturday, Sunday, and Federal Holidays.

Estimated* Transit Times for Expedited Ground Shipping

*Please note, estimated transit times are subject to product availability in the nearest warehouse to the delivery address and are therefore, not guaranteed.

Freight (LTL)

Freight orders sent by truck take a few days to process. Please allow an additional week for delivery. Additional shipping fees may apply for:

• Insulation and custom daylighting shipments
• Difficult delivery locations such as islands, sites not accessible by commercial trucks, etc.

Delivery service includes transportation to the curb and does not include moving the load onto the property (i.e. down driveway) or into the building. Since every LTL carrier uses different sizes of trucks, we must assume that the carrier will send a full size 48’-53’ semi for your delivery, unless otherwise specified. Please notify 475 immediately if your delivery location is:

• A hard-to-access area
• A dirt/gravel road
• A one-way road
• A narrow road
• A road with low hanging tree branches or power lines
• On an incline
• A jobsite with no electricity, known postal address, etc.

Failure to notify 475 could result in your shipment being unnecessarily delayed or even returned to us. If a lift gate is desired, it must be specified before placing the order.

Will Call

We offer curbside pickup of select materials at our warehouses at the following locations:

• Brooklyn, NY
• Ridgefield, NJ
• Waterbury, CT
• Hillsboro, OR

Contact 475 to place an order for local pickup. All orders placed BEFORE 11am local time will be available for pickup at our warehouse between 2-4pm of the same day. Earlier pickup is not possible. All orders placed AFTER 11am local time will be available for pickup at our warehouse the following day from 9am-4pm. All Will Call orders must be picked up within 48 hours or restocking fees may be charged.