SHIPPING

CONTACT 475 WITH ANY SHIPPING QUESTIONS:

800-995-6329



Orders within the USA

(orders to Canada see here)

Expedited Ground Shipping:

  • Delivery addresses east of the Rocky Mountains ship from Connecticut (Zip Code 06705), west of the Rocky Mountains ship from Oregon (Zip Code 97062).
  • Orders are processed and shipped Monday through Friday. There is no shipping activity on Saturdays, Sundays, or US Federal Holidays.
  • Orders placed before Noon Eastern Time, for orders east of the Mississippi, or 1:30pm Pacific Time, for orders west of the Mississippi, ship the same business day.
  • Shipping cost is based on product weight.
  • 475 reserves the right to change your shipping to a comparable method, or upgrade it to a faster method, at no cost to you.
  • Expedited Ground shipping cannot be sent to a PO Box.

UPS Ground estimated delivery map
Estimated delivery times for 475's "Expedited Ground Shipping" option

Priority Shipping:

  • Check the map above to see if Expedited Ground Service reaches your delivery location within one day before committing to Priority Shipping, as it is a less expensive, and a more carbon friendly option.
  • Priority Shipping refers to UPS Next Day Air. This service provides next-day, late-morning delivery. Delivery timing assumes your order was placed before the deadline (11am EST for East Coast shipping / 11am PST for West Coast shipping) and that Next Day Air service is available at your delivery location.
  • Please check with UPS before paying for Priority Shipping - 475 cannot refund Priority Shipping charges if the service is not available in your specific location.
  • Priority Shipping cannot be sent to a PO Box.

Will Call Orders:

  • Items are not available for immediate pickup and in general are limited to Pro Clima and Lunos products.
  • Orders to be picked up at Brooklyn, NY; Waterbury, CT; or Tualatin, OR locations must be scheduled with 475.
  • Contact 475 staff to determine when your order is ready to be picked up.
  • Orders that are not picked up 2 business days after scheduled pickup day will be restocked and charged a 15% restocking fee.

Truck / LTL Shipping:

  • Orders sent by truck do not ship same day.
  • Additional shipping fees may apply for:
    • – Insulation and custom daylighting shipments
    • – Difficult delivery locations such as islands, sites not accessible by commercial trucks, etc.
  • Delivery service includes transportation to the curb at the address provided.
  • Delivery service does not include bringing the order onto the property (i.e. down driveway) or into the building.
  • It is the customer’s responsibility to remove the order from the truck or container and have the tools and crew necessary to do so expeditiously.
  • Fees incurred for waiting time, warehousing, storage, unloading, re-loading, re-delivery, lift gates or other additional services will be billed to customer.
  • Lift gates:
    • – Lift gate fees are included at 475’s discretion.
    • – If a lift gate is desired, it must be specified before confirming order so it can be included.
    • – Lift gates are not always available or possible depending on location and product size / weight.
    • If lift gate use is requested at delivery, without pre-ordering, charges will be passed on to the customer.
    • Full containers sent directly to site are NEVER equipped with liftgates and do NOT come with pallet jacks.

Damages / Missing Items

475 is not liable for items reported missing more than 3 business days after delivery and will not replace missing boxes or items that were reported to be delivered per packing slip /bill of lading (UPS, FedEx, USPS, or LTL carrier) documentation.

Expedited Ground / Priority Shipping:

  • Please do not immediately sign for any shipment if your order is incomplete, opened, broken, or the packing material is otherwise compromised.
  • Before accepting such deliveries, please note any issues on the shipping slip or delivery device.
  • Please take photos of the damage and send them to us so that we may resolve the claim as soon as possible and re-send any items to you if necessary.
  • Keep the damaged boxes and verify the contents: if is something is missing or was incorrectly shipped, please hold on to all materials until the claim has been resolved.

Truck / LTL Shipping:

  • Call 475 immediately when damaged goods are being delivered by truck/LTL deliveries.
  • Take photos of shipment at delivery.
  • Please verify order is complete and undamaged. By accepting and signing for a delivery you acknowledge that you received the goods, that there were no apparent defects, and that the number of boxes matched the bill of lading (BOL).
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