Contact 475 with any shipping questions: 800-995-6329
Orders within the USA
- Orders east of the Rocky Mountains ship from New Jersey (08817), west of the Rocky Mountains from Oregon (97015)
- Orders placed before 11am EST (east coast shipping) or 11am PST (west coast shipping) ship the same business day
- Orders are processed and shipped out Monday – Friday – no shipping on Saturday, Sunday, and Federal Holidays.
- We offer expedited ground shipping (FedEx/UPS Ground, USPS Priority) see delivery map below for estimate delivery times and flat rate pallet options – Overnight priority (morning) delivery is available as well, but please check map below as next day delivery to many states is included in expedited ground shipping.
- Flat rate pallets arrive within 3-7 days of order; certain products (Havelock, GUTEX and custom daylighting) or delivery locations can be subject to additional shipping fees (islands, sites not accessible by commercial trucks). Drop gate fees are included to residential addresses, if requested when placing an order with flat rate pallet shipping – please let us know if don’t have a liftgate/loading dock on your site etc. for heavy products (we recommend taking Fakro products off the back of the truck by hand). More info regarding pallet/truck shipping here. If you use a liftgate, without ordering one – we will pass these charges on to you
- Shipping is based on product weight, we will upgrade or change your shipping if it is beneficial to do so (cost/time).
- FedEx/UPS do not deliver packages to P.O. Box addresses. Orders marked for “Expedited Ground Shipping” with delivery address at a P.O. Box will be sent USPS Priority Mail automatically, or might get delayed until another delivery address could be identified.
- FedEx/UPS include $100 insurance per box, USPS $50 per box
- If you have any questions or concerns regarding your order, please contact us and we will respond before the end of the next business day.
- Orders to be picked up at the 475 in Brooklyn NY, Edison NJ or Tualatin OR must be scheduled with 475. Items are not available for immediate pickup and in general are limited to ProClima and Lunos product. Please contact 475 staff to determine when your order is ready to be picked up.
Orders to Canada
- Please go to foursevenfive.ca to make orders for delivery in Canada
- LUNOS products can only be sold within the United States
- If you see something on this site that cannot be found on foursevenfive.ca (besides LUNOS), please contact us to inquire
- Expedited Ground Shipping (FedEx, UPS, etc):
- Please do not immediately sign for any shipment if your order is incomplete, opened, broken, or the packing material is otherwise compromised. Before accepting such deliveries, please note any issues on the shipping slip or delivery device. Please take photos of the damage and send them to us so that we may resolve the claim as soon as possible and re-send any items to you if necessary. Keep the damaged boxes and verify the contents: if is something is missing or was incorrectly shipped, please hold on to all materials until the claim has been resolved.
- Truck/LTL Deliveries:
- Call 475 immediately when damaged goods are being delivered by truck/LTL deliveries. Take images of shipment at delivery. If damages or missing goods are reported after the delivery has been made and was signed for, we will do our best to make things right, but by accepting and signing for a delivery you acknowledge that you received the goods, that there were no apparent defects, and that the number of boxes matched the BOL (bill of lading).
Estimated Shipping Time for Expedited Ground Shipping as of Jan 1, 2017*
*Shipping time applies only to items that are in stock, and that do not require pallet shipment.