The flat rate pallet shipping price assumes commercial delivery. This means the customer should have a dock, forklift or other means of moving the goods available at the time of delivery. Freight truck drivers deliver to the curb – and to the lower 48 states – continental USA (excludes islands, sites not accessible by commercial trucks (narrow roads, unpaved roads, unmapped location). We can work out specific solutions if you are located in-such locations for an additional fee to cover the significant costs to reach such locations.
Asking the driver to use the truck drop gate, use the delivery vehicle forklift, or to move goods to an interior location are all delivery options that require additional fees.
These fees will be assessed with customers prior to delivery and after delivery. Any additional fees that accumulate for delivery will be charged to the customer via invoice from 475 or from the trucking company.